Please contact us if there is a problem with your order. We accurately describe our items but because they are handmade, no two items are exactly same. Pictures are for samples only. Please note that colors sometimes look different from computer monitor to computer monitor - your colors may look slightly different than what you see on your computer screen.
All Sales are final unless the mistake is ours. If your item is damaged in delivery, send it back and I will replace it, and refund your postage. If you get the wrong item, send it back. and I'll replace it and refund your postage. If you just want it in a different color, I'll exchange it, but you must pay the postage when you mail it back.
If it was lost in the mail because you gave me the wrong address, I cannot be responsible for that.
Hope that doesn't sound harsh, but after sending out over 700 hand made-orders, things have happened that I can count on one hand. Thankfully, 99.9% of our customers are happy with our work and receive them without a problem.